Your Key Questions Answered

What changes can I expect during the COVID Pandemic?

  • Check In is only allowed 10 minutes prior to your service time.
  • The pools are available for you to use after your service for up to 1 hour in order to maintain social distancing.
  • We do wellness checks on our staff daily so in the case that a therapist does not feel well, we may have to cancel or reschedule your appointment last minute.
  • We just ask that if you do not feel well, that you reschedule your appointment.

What do I need to bring with me?

Bring your swimsuit if you would like to use the pools while you are here. We do supply thong slippers. If you are uncomfortable in that type of sandal, please bring a pair with you so you are comfortable. Our locker room is equipped with shampoo, conditioner, body wash, lotion, hair spray, mouthwash, razors, shaving cream, feminine products, Q-Tips, combs and blow dryers. Please bring any other amenities you will need that are not listed above.

How should I dress when coming to the spa?

You may wear whatever you would like. When you arrive, you will be given a spa robe for changing.

Why do I need to arrive early for my appointment?

* If you have a 9:00 a.m. appointment, please arrive 15 minutes prior to your appointment to allow time to change into your robe. The mineral pool and waterfall whirlpool will be available to use after your service.

* Unfortunately, late arrivals may not receive an extension of scheduled treatments, so as not to inconvenience other spa guests.

What should I wear under my robe to a treatment?

We never want our guests to feel uncomfortable. We recommend that when receiving massages you disrobe completely. You will be covered at all times with a sheet except for the specific part of the body being treated. When receiving a facial or a nail treatment, you may leave your underwear on.

Do I need to tip the spa therapist?

A gratuity is not added in to the cost of your treatment. Feel free to give your therapist cash if you would like. For your convenience, the receptionist can add a gratuity to your final bill and make sure that all of your therapists receive their tip. If you have lunch with us, a 15% gratuity is added automatically to your bill for your server.

What do I do if I need to cancel my appointment?

Because your spa appointments are reserved specially for you, we ask that you notify the spa a minimum of 24 hours in advance should you need to reschedule to avoid a 50% charge for service. However, if you call us and we are able to fill your appointment we will not charge you the cancellation fee.

May I bring my child to the spa?

We do not allow guests under the age of 16 in the spa. As a courtesy to our other guests, we do not allow you to bring your children with you to your treatments.

May I use my cell phone while in the spa?

So that an atmosphere of relaxation can be maintained, and as a courtesy to our other spa guests, we ask that all cell phones be turned off and not used while in the spa.

Can I purchase a spa gift certificate over the phone?

Yes! Our gift certificates are worth the dollar amount they are purchased for, not a specific service. We can mail a gift certificate anywhere for you, email it to you, or have it ready for pick up.